Terms

Payment
Upon ordering, please be aware that Credit/Debit card payments are taken immediately. Payment, and indeed the order, is then subject to scrutiny by either our Credit/Debit card security system Protx, or by our Sportsjam staff. We reserve the right to cancel any order if problems or issues arise at this stage of an order. Customers will be notified in any such case.

Incorrectly sized orders
Sportsjam rely on customers to order the correct size. If we have supplied the correct size, we will then accept no charges involved in exchanging an item. Please contact Sportsjam on 01743 44 22 22, or e-mail : info@sportsjamkits.com for further information.

Problems with completing order
If we encounter a problem in relation to your order, we will call or e-mail you to notify you, and will attempt to resolve the issue as soon as possible.

If an e-mail is sent, or voice mail left, we will leave the order on hold for 48 hours only. If no reply is received, we will pass the order on for cancellation and refund of any payments made.

Damaged/Incorrect Goods Received
Please call our customer services within 5 days of receipt of your order if there are issues with the products you have received. The item must be returned within 28 days of receipt in the condition in which it was received. We will then inspect the item before issuing any exchange of goods or return of payment. All original labels and packaging must be intact and present. If a fault is found, an exchange will be issued and a postage charge refunded.

Faulty Goods
Every effort is made to ensure the goods bought from Sportsjam are of excellent manufacturing quality. Should there be any issues regarding the quality of a product, or the product has become faulty, Sportsjam reserves the right to return the goods to their manufacturer for inspection before any action will be taken. This can take up to 2 weeks.